Frequently asked Questions?

What is 3eleven Skin?

3eleven Skin is a skin health studio offering customized facials, clinical peels, and advanced facial massage techniques such as lymphatic drainage, gua sha, cupping, fascia work, and intraoral (buccal) massage. In addition to massage-based facials and skin support, we offer the Face Reality Acne Bootcamp, a results-driven program designed to support acne management with professional guidance and targeted home care. All treatments are built around your skin’s needs and long-term goals.

What makes the experience at 3eleven Skin unique?

Every service is part of The Dopamine Experience, a curated, full-body reset centered around your facial treatment. Each session combines clinical skincare with sensory elements designed to support a calm, grounded treatment environment without spiritual practices or invasive methods.

Is 3eleven Skin right for me?

3eleven Skin is designed for clients who are looking for consistency, education, and professional guidance in caring for their skin. Treatments are most effective when approached as part of an ongoing routine that supports the skin over time rather than one-time solutions. This is a space for those who value understanding their skin and building a more informed approach to skincare.

What skincare lines do you carry?

At 3eleven Skin, we use professional, clinical-strength skincare focused on corrective care and barrier support. We work with GlyMed+ and Face Reality for active, results-driven treatments targeting concerns such as acne, texture, pigmentation, and aging. We also incorporate barrier and microbiome-supportive skincare from MiXi Skincare, SIV Biome, and Biome Cult to help strengthen and restore skin health at the barrier level.

Do you work with all skin tones and skin types?

Yes. At 3eleven Skin, all skin tones and skin types are welcomed and supported. Treatments are performed with a strong focus on barrier health, inflammation control, and minimizing unnecessary stress to the skin while still supporting visible results.

For melanin-rich skin, extra care is taken to support pigment stability and reduce the risk of post-inflammatory hyperpigmentation, especially when working with corrective treatments such as exfoliation or chemical peels. Skin is always properly assessed and prepared before introducing more advanced treatments.

What should I expect during my appointment?

Each appointment is customized based on your skin’s needs that day. Treatments may include cleansing, exfoliation, facial massage, lymphatic techniques, corrective treatments, and professional skincare application designed to support your skin goals.

What should I expect during a buccal massage?

Buccal massage is a deeply therapeutic technique that works the facial muscles from both inside and outside the mouth (with gloves). It helps relieve jaw tension, improve circulation, and support lymphatic flow. Clients often describe it as deeply relaxing and visibly sculpting, especially beneficial for those who clench, grind, or carry tension in the lower face.

How do I get the best results from my treatments?

The best results come from consistency in both professional treatments and at-home skincare. While in-studio treatments create visible change in the skin, the most significant improvements happen between appointments when the skin is supported daily with the right routine and habits. Home care is an essential part of your overall progress, and guidance is provided to help you maintain and build on your results.

How should I prepare for my facial?

For the best experience, please arrive with a clean face and no makeup. Remove all jewelry, especially earrings, and wear your hair loosely tied up to fully enjoy the massage elements of your facial. Avoid harsh active ingredients for at least 48 hours prior to your treatment unless otherwise instructed.

When should I arrive for my appointment?

Please plan to arrive 15 minutes early to allow time to settle in, use the restroom, and prepare for your session. Arriving early ensures your treatment begins on time and allows for a relaxed start.

Can I receive treatments while pregnant or breastfeeding?

Yes. Many services can be safely adapted for pregnancy and postpartum. Treatments are adjusted for comfort and safety based on your needs. Please let us know in advance.

What happens if I arrive late?

Arriving late may reduce your hands-on treatment time. If you are more than 15 minutes late, your appointment may need to be rescheduled and a fee may apply, as your time is reserved specifically for you.

Is a deposit required to book?

Yes. A deposit is required to secure your appointment and is applied toward your total service cost.

Cancellation Policy

A. Appointments cancelled more than 48 hours in advance will receive a full refund.
B. Appointments cancelled within 24–48 hours may forfeit their deposit. If rescheduled, the deposit may be transferred one time as long as the new appointment is booked within one week.
C. No-shows and same-day cancellations will result in an additional $30 fee and loss of deposit.
D. We understand that life happens and unexpected situations arise. While these policies protect your time and appointment availability, we also value clear communication. Please reach out as soon as possible regarding any changes.